Good morning dear Valued Member,
We are displeased by the conduct of some of our members on TMC and we want to use this medium to reiterate that members should always read announcement and follow the instructions prescribed in such announcement on how to go about solving any issue they might be encountering.
We also want to remind you that the Customer Care is here to assist you in the best way possible and will continue doing the needful to carryout their duties.
As a member you have the right to be served well but on occasion of misconduct and impoliteness on your part, you’re no more entitled to quality service; so we plead with you to call or WhatsApp the customer in a well mannered way to ensure you are attended to because we have heard several complaints from our customer care representatives that some members actually do insult and use fowl languages on them.
Note: Once you contact the customer care and submit your complaints, allow them to work on your complaints and not messaging them continuously as it will slows down the process and also not they are attending to a lot of members not just you alone, you will be notified when your issue is resolved.
Thanks for your understanding.
We also want to announce that the official time to contact the customer care representatives is as follows:
Monday – Saturday (9am – 6pm)
Sunday (11:00 – 6:00pm)
Warning: Submission of false information or complaints to the customer care representatives with regards to your issue, will be punished by immediate account termination. Please be guided accordingly.
From: CEO and Administrative Board TMC
Through: Customer Care TMC